Return Policy

GENERAL CONDITIONS

CONDITIONS OF ELIGIBILITY

Product condition: All merchandise eligible for a return must be in its original condition, must not have been worn, must not have been washed, and the original price tags must still be attached. If applicable, the hygienic protection sticker must not have been removed. La Vie en Rose reserves the right to refuse any return of goods if the conditions are not respected.

Refunds: Refunds will be made according to the payment method used for the purchase.

Promotion: The return of items purchased during a promotion may void the conditions relating to this offer. In this case, the value of the returned item and other items included in the promotion will be recalculated based on the new terms of sale.

Price adjustment: La Vie en Rose does not offer price adjustments.

ONLINE PURCHASES

MAIL RETURN PROCEDURES

All items returned by mail must use the return label that will be provided to you by one of our customer service representative, by following the steps below. The amount of $15.00 USD will be deducted from the total amount of your refund.

1. Please complete the return form available here;
2. Email the form at customercare@lavieenrose.com;
3. A customer service representative will contact you within the next two business days with the proper documentation for the return;
4. Print and include these documents with the merchandise that is being returned. The return label will expire if not used within 10 days;
5. Drop off the package at a post office near you and keep the carrier's tracking number.
   
   

Generally, you will receive your refund within 10 business days of us receiving your return at our distribution center. This time frame may vary due to a high volume and/or depending on your financial institution.

IN-STORE RETURN PROCEDURES

At the moment, returns are not accepted in la Vie en Rose US stores for items purchased online.

CONDITIONS OF ELIGIBILITY

Final Sale: Sales are final for body products and items sold for the Roses of Hope Foundation.

Shipping and handling charges:Shipping and handling charges will not be refunded unless the merchandise is returned because it is defective, or la Vie en Rose is at fault.

Damaged of defective merchandise: Damaged or defective merchandise must be returned by mail only. Shipping and handling charges will then be refunded. Please contact our customer service at 1-877-328-7673 for more information.

IN-STORE PURCHASES

IN-STORE RETURN PROCEDURES

Please head to your nearest store with the following required items:

1. The original receipt or gift receipt;
2. The payment method used during your purchase;
3. The items you wish to return or exchange.
   
   

CONDITIONS OF ELIGIBILITY

Original receipt: In order to obtain a refund, the original receipt is essential. If the original receipt is not presented, it will be possible to exchange the item for an item of value equal to the last ticketed sale price in store. No receipt will be issued for this exchange.

Gift receipt: Upon presentation of a gift receipt, it will be possible to exchange the items for a value equal to the original purchase price.

Final sale: Sales are final for body products and items sold for the Roses of Hope Foundation. Also, for hygienic reasons, it is not possible for us to refund or exchange panties, shapewear, and swimwear bottoms.

Mail return: Merchandise purchased in store must be returned or exchanged in store. However, it is possible to make the return or exchange in a different store from the one where the purchase was made. Find a store near you.